Posted by William on October 15, 2005 at 20:18:39:
In Reply to: Who's the Boss? posted by Melvin on October 13, 2005 at 23:06:45:
"There is only one boss: The customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else."
Sam Walton
: Whoever you do business with becomes your boss. Therefore,
: you are accountable to multiple bosses, also known as your
: customers. Keeping them happy takes good organizational skills
: and constant communication.